Privacy Policy Tulsi Crafts

Privacy Policy Tulsi Crafts

www.tulsicrafts.nl

About our Privacy Policy

Tulsi Crafts is committed to safeguarding the privacy of our website visitors and service users. We only collect data we need to provide our services and to improve them. We take good care of the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Tulsi Crafts. The starting date for the validity of these conditions is 24/05/2018, with the publication of a new version the validity of all previous versions expires. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.

If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we save data, what security techniques we use and for whom the data are viewable

Webshop software

WooCommerce

Our webshop was developed with software from WooCommerce, we have opted for One.com for our web hosting. Personal data that you make available to us for the benefit of our services will be shared with this party. One.com has access to your data to provide us (technical) support, they will never use your data for any other purpose. One.com is obliged to take appropriate security measures based on the agreement we have made with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

Web hosting

One.com

Web hosting and e-mail services are provied by One.com. One.com processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. One.com has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. One.com is obliged to observe secrecy on the grounds of the agreement.

E-mail en mailing lists

MailChimp

We send our e-mail newsletters with MailChimp. You can sign up for receiving this newsletter. We will never send you a newsletter if you have not registered. MailChimp will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the ‘unsubscribe’ link. You will no longer receive our newsletter when you unsubscribe. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.

One.com

We use the services of One.com for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data as much as possible. One.com has no access to our inbox and we treat all our e-mail traffic confidentially.

Payment processors

Sisow

We use the platform of Sisow to handle a (part of) the payments in our webshop. Sisow processes your name, address and residence details and your payment details such as your bank account or credit card number. Sisow has taken appropriate technical and organizational measures to protect your personal data. Sisow reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Sisow will share personal information and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Sisow’s services for which they engage third parties. Sisow will not retain your data for longer than is permitted by the legal terms.

PayPal

We use the PayPal platform to handle a (part of) the payments in our webshop. PayPal processes your name, address and residence details and your payment details such as your bank account or credit card number. PayPal has taken appropriate technical and organisational measures to protect your personal data. PayPal reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. PayPal will, in the case of an application for a deferred payment (credit facility), share personal information and information regarding your financial position with credit rating agencies. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of PayPal’s services for which they engage third parties. PayPal does not retain your data for longer than permitted by the legal terms.

Shipping and logistics

MyParcel & PostNL

If you place an order with us, it is our job to have your package delivered to you. We use the services of MyParcel & PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with MyParcel & PostNL. MyParcel & PostNL uses this information only for the purpose of executing the agreement. In case MyParcel & PostNL engages subcontractors, MyParcel & PostNL also makes your data available to these parties.

Invoicing and accounting

Flat14

For our records of our administration and accounting, we use the services of Flat14. We share your name, address and residence details and details regarding your order. This data is used to administrate sales invoices. Your personal data is sent and stored protected. Flat14 is obliged to observe secrecy and will treat your information confidentially. Flat14 does not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date – other than at your request – we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigation

In some cases, Tulsi Crafts may be obliged to share your information in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for erasure. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.

In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for erasure we administrate anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

Right of transferability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In some cases, you have the right to object to the processing of your personal data by or on behalf of Tulsi Crafts. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.

You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed from the American company Google as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. We have a processing agreement with Google Analytics. We have only allowed Google Analytics to collect anonymous data. The last octet of the IP address is masked, so that this information is anonymised. Google Analytics may not share data or use data for its own purposes. We have not allowed Google to use the obtained analytics information for other Google services. Google may not share data for advertising purposes.

Third party cookies

In the case that software solutions from third parties use cookies, this is stated in this privacy policy.

We place a tracking cookie with visitors coming from Project Cece. This cookie does not share personal data or IP addresses, only anonymised data.

We do not place any other tracking cookies.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact information

Tulsi Crafts

Wallisweg 32 B

3027 GX Rotterdam

The Netherlands

T +31 (010) 245-7095

E margot@tulsicrafts.nl

Contact person voor privacy matters

Margot Lieftinck